Frequently Asked Questions

How does The Healing Tree Club work?

Join for your 1st Month for only $9.99. After that, we’ll ship the same bundle or a new bundle of your choosing for the regular monthly price of $19.99 (plus S&H). As a member, you’ll save up to 50% on Club items and get an additional 20% discount on an all Add-On products.

How does the Share Earn Grow Program work?

When you become a member on auto-delivery, you receive a Unique Referral Link. You can share this link on social media, email, or text with the push of a button that sends a pre-written message to your friends. If three of your friends decide to purchase a subscription, you'll earn a Free Monthly Subscription for as long as they stay active. And if you continue referring, we’ll pay you $5 every month per referral. You'll continue to earn that every month as long as both you and your friends remain active members. The more friends who join, the more money you earn.

How do I get paid?

We’ll send you a paypal payment with your next Auto-Delivery shipment, as long as your referred member joined 3 days before the date of your next shipment.

How do I get notified of my payments?

When someone you refer joins the subscription club through your unique link, our system will automatically send you an email notification.

Is there a limit to how much I can earn?

Nope. You can earn as much as you like.

Is there a Membership Fee to join?

No, we actually want you to earn money, so we don't charge any additional fees. You're just paying for a subscription of monthly products.

How do I choose products for my next shipment?

10 days before your next Auto-Delivery ship date, you'll get an email notification to change your product selection. You must do so 3 days before your ship date. If you fail to make a change, we'll send you the same bundle as your last shipment.

Do you group Add-On products with my Monthly Auto-Delivery shipment?

Yes, but only if you ordered within 3-5 business days of your scheduled Auto-Delivery shipment. Otherwise, we will ship Add-On purchases separately.

What is you Cancellation Policy?

You can cancel anytime with just a few clicks. But if you cancel and you are earning monthly recurring income from people you signed up, then you forfeit that money.

What is you Refund Policy?

Member Purchases: Due to the monthly income payments that may affects other members, we cannot accept refunds for subscription Club Item pur¬chases. The only exchanges allowed are one-time exchanges per item in the event of a product size issue, like our joint supports. We do offer have a Cancellation Policy that allows you to cancel anytime before your credit card was charged, which is about 3 days before your next scheduled Auto-De¬livery shipment. For Add-On Purchases, we offer a 30-Day, 100% Money Back Guarantee.

Non-Member Purchases: We offer a 30-Day, 100% Money Back Guarantee.

Damaged Items: Please take a photo of the damaged item and email it to info@healingtreeproducts.com at we can understand the problem and make product improvements. We will then ship out a replacement product to you at no additional cost. Simply follow the Exchange/Return process below.

How to Submit an Exchange/Return:

I) Email your request to info@healingtreeproducts.com with the subject heading "Exchange Request" or "Refund Request" and your Order # in the body of the email. 2) You will receive a reply with an RMA 0 (Return Merchandise Authorization Number). 3) Write the RMA# on your sales receipt. 4) Ship the produce (at your cost) back to us in the original packaging with the sales receipt. Note that we refund for products only, not for shipping as that is paid to the post office. Ship products to:The Healing Tree, LLC, 474 Constitution Ave., Camarillo, CA 93012.

 

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